Risk management in the area of legal disputes and their effective and economical resolution is undoubtedly essential for the success of online retail companies in the global market. So why don't Slovenian companies comply with European legislation on online dispute resolution, and why is eBay, which resolves up to 60 million worth of disputes a year between merchants and customers through its own platform, still making huge profits? Our colleague Anže Zalar wrote about online dispute resolution in the latest issue of the business weekly Svet kapitala, which is accessible at the following link.